Return & Refund Policy

At Britoria.uk, we want you to shop with confidence! If for any reason you're not completely satisfied with your purchase, we’ve got you covered with a hassle-free return and refund policy.

Eligibility for Returns

  • Returns are accepted within 30 days from the date of delivery.
  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Items that are damaged, altered, or show signs of wear and tear will not be eligible for return.
  • For hygiene reasons, certain items such as undergarments, swimwear, and accessories cannot be returned.

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us at support@britoria.uk with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Securely pack the item(s) and send them back to the address provided.
  4. Once we receive and inspect the return, we will process your refund or exchange.

Refund Process

  • Refunds are issued to the original payment method within 5-10 business days after the returned item is received and inspected.
  • Original shipping fees (if applicable) are non-refundable.
  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

Exchanges

  • If you wish to exchange an item for a different size or style, please initiate a return and place a new order for the desired item.
  • Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or clearance items (final sale)
  • Personalized or custom-made products
  • Accessories, swimwear, and undergarments for hygiene reasons

Damaged or Incorrect Items

We take quality seriously! If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (wrong item, defective product, etc.).
  • We recommend using a tracked shipping method to ensure your return reaches us safely.

Need Assistance?

If you have any questions about our Return & Refund Policy, our team is happy to help!

  • Email: support@britoria.uk
  • Phone: +44 7451267262

At Britoria.uk, customer satisfaction is our priority. We appreciate your trust and will always do our best to ensure a smooth and fair return process!